Episode 135 | Shedding Light Onto Dark Patterns

Is your bank making it difficult to find the key information your customers want and need? Think about how you’re treated by the big corporations you love and hate the most. Many big companies use dark patterns to herd disgruntled customers into the channels they want them to find. It’s impersonal and, for community banks, it’s counterproductive. Hear why the Marketing Money Podcast says you’re better off dealing with even minor problems head on.